Privacy Policy

Fern & Heather is an independent garden design and horticulture business based in Northern Ireland. This page explains how we handle personal information when you visit our website or get in touch.

Who is responsible for your information?

Fern & Heather is responsible for the personal information described in this policy. For privacy questions, contact dorothy@fernheather.com.

Information we receive

If you email us, we may receive your name, email address, telephone number, garden or project details, and anything else you choose to share. We use that information to respond to your enquiry, discuss services and, where relevant, manage our working relationship.

Why we use it

We process enquiry information where it is in our legitimate interests to respond to potential clients and manage business communications, or where needed to take steps towards or perform a contract. We may also retain certain records to meet legal obligations.

Website hosting and technical data

Our website is hosted by Netlify. Like other web hosting providers, Netlify may process technical information such as IP addresses and request logs to deliver and secure the site. Emails are handled through Google Workspace. These service providers may process data on our behalf under their own applicable privacy and security arrangements.

Cookies and analytics

At the time this policy was prepared, this website does not include a contact form, embedded analytics or advertising trackers. If we add services that use non-essential cookies, we will update this policy and seek consent where required. Your browser or the hosting infrastructure may still use strictly necessary technical mechanisms.

Sharing and keeping information

We do not sell your personal information. We may share information with service providers where necessary to operate the business or when required by law. We keep personal information only for as long as reasonably needed for the purpose it was collected, including relevant legal, accounting or contractual requirements.

Your rights

Under UK data protection law, you may have rights to access, correct, erase or restrict use of your personal information, object to certain processing, or request transfer of your data, depending on the circumstances. Please email us to make a request. You can also raise concerns with the Information Commissioner's Office (ICO).

Photography and copyright

Unless otherwise credited, the original photographs, garden designs and written content on this website are presented as Fern & Heather's own work. Please ask permission before reproducing them. Any third-party content remains the property of its respective owner.

We may update this policy when the website or our business practices change.

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